Terms and Conditions MPOASIA — Platform Usage Guide

By accessing or using any part of the MPOASIA platform — whether via the website, mobile app, or any other method — you hereby agree to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, you are not permitted to use the MPOASIA platform.

MPOASIA reserves the right to modify, update, or add to any section of these terms at any time without prior notice. Updated terms take effect immediately upon being posted on the platform. It is the user's responsibility to review these terms from time to time.

All MPOASIA services are provided solely for entertainment purposes. The platform is not liable for any financial losses incurred by users as a result of using this platform.

To register and use the MPOASIA platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not a citizen or resident of any country or territory that restricts online gambling activities under their local laws.
• Has full legal capacity to enter into and comply with a legally binding agreement.
• Not currently under an active self-exclusion period on any related gambling platform.

During registration, you are required to provide accurate, complete, and up-to-date information. Any false or misleading information may result in immediate account closure and freezing of all available balances.

MPOASIA reserves the right to request identity verification documents (KYC) at any time. Documents typically required include a valid national ID, passport, or driver's licence. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

MPOASIA supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, and standard bank transfers. All transactions are processed using systems protected by 256-bit SSL encryption.

Deposit requirements:

• The minimum deposit amount is RM20 for most payment methods.
• Deposits must be made from a bank account or e-wallet registered under the same name as the registered user.
• MPOASIA is not responsible for any delays caused by the user's bank or third-party payment providers.

Withdrawal requirements:

• The minimum withdrawal amount is RM50.
• The first withdrawal requires successful KYC verification.
• Funds may only be withdrawn to a bank account or e-wallet registered under the same name as the MPOASIA account.
• Withdrawals are processed within the specified timeframe depending on the chosen method — FPX and DuitNow are generally processed faster than manual bank transfers.

All bonuses and promotions offered by MPOASIA are subject to specific terms and conditions set for each promotion. These terms will be clearly displayed on the relevant promotions page.

General terms applicable to all MPOASIA bonus types:

• Each bonus has a wagering requirement (rollover) that must be met before winnings from that bonus can be withdrawn.
• The welcome bonus is only eligible to be claimed by new members making their first deposit — it does not apply to subsequent deposits.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• MPOASIA reserves the right to void bonuses if there are signs of abuse, including the use of low-risk betting strategies designed to meet rollover requirements without genuine risk.
• Unused bonuses within the specified period will expire automatically.

For more information on current promotions, visit the MPOASIA Promotions us.

MPOASIA users are required to conduct themselves in a respectful and responsible manner at all times while using the platform. The following actions are strictly prohibited:

• Using automation software, bots, programs, or any other unauthorised methods to assist in gameplay or betting.
• Colluding with other players to gain an unfair advantage in games — including collusion in live table games.
• Exploiting any technical bugs, odds display errors, or system vulnerabilities. Any winnings obtained through bugs will be voided.
• Using another person's account or allowing others to use your account.
• Uploading or sharing any content that is illegal, obscene, or damaging to the reputation of the MPOASIA platform.

MPOASIA reserves the right to suspend, restrict, or close any user account at any time and without prior notice if there are reasonable grounds to do so, including but not limited to:

• Confirmation that registration information is false or inaccurate.
• Detection of duplicate accounts under the same user.
• Evidence of fraud, hacking, or system abuse.
• Failure to comply with KYC requests within the specified timeframe.
• Any activity suspected to be related to money laundering or terrorism financing.

If an account is closed due to a terms violation, any remaining balance may not be refunded depending on the nature of the breach. Users who believe their account has been suspended unfairly may contact the MPOASIA support team for a review.

MPOASIA is fully committed to responsible gaming practices. We believe that online entertainment should be enjoyed within healthy, controlled limits. Our platform provides a range of tools to help players stay in control:

• Deposit limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss limit: Set a maximum loss amount within a specified period.
• Session time limit: Set reminders or time limits for your gaming sessions.
• Temporary break: Suspend your account for a set period if you need a break.
• Self-exclusion: Permanently close your account if you feel that gambling is negatively impacting your life.

If you or someone you know is struggling with a gambling addiction, please seek help immediately. For more information and support resources, visit the Responsible Gaming us.

MPOASIA takes the protection of users' personal data very seriously. All information collected during registration and use of the platform is processed in accordance with MPOASIA Privacy Policy comprehensive.

In summary, MPOASIA is committed to:

• Not to sell, transfer, or disclose users' personal data to third parties without user consent, except as required by law.
• Applying industry-standard encryption and technical security measures to protect user data.
• Grants users the right to access, correct, or request the deletion of their personal data.
• Only collects data necessary for platform operations and legal compliance.

If you have any complaints or disputes regarding transactions or gameplay on the MPOASIA platform, the following procedure should be followed:

1. Contact customer support via live chat or email within 72 hours of the disputed incident.
2. Provide complete details including the transaction number, date and time, and a clear description of the issue.
3. The MPOASIA support team will investigate claims within 5 business days and provide a response.
4. If the resolution is unsatisfactory, the dispute may be referred to a mutually agreed neutral third party.

All decisions made by MPOASIA regarding disputes are final and binding unless a clearly proven technical error exists.

MPOASIA reserves the right to amend, add, or remove any part of these terms at any time at our sole discretion. Amendments take effect immediately upon being posted on the platform. Users are advised to check this page periodically.

To the extent permitted by law, MPOASIA shall not be liable for:

• Any indirect or consequential financial losses suffered by the user.
• Service disruptions caused by events beyond our control, such as internet outages, natural disasters, or third-party actions.
• Any losses arising from betting or gaming decisions made by the user themselves.

Contact our support team at [email protected] if you have any questions about these terms.